EU and UK residents are entitled to additional rights and protections under the General Data Protection Regulation. This policy explains them in detail.
This policy applies to personal data of natural persons resident in the European Union, European Economic Area, or United Kingdom, processed by GlobePass Travel Documents Ltd. in connection with the GlobePass service. It supplements our general Privacy Policy.
We rely on the following lawful bases under GDPR Article 6:
We do not knowingly collect special category data (Article 9), and we ask that you do not upload documents containing health information, religious affiliation, or political opinions when applying. If you do, we will treat such data as if you had given explicit consent under Article 9(2)(a) only for the purpose of processing your application.
Where personal data of EU residents is processed outside the EU/EEA — for example, by a translator working remotely from Egypt — we use the EU Commission's Standard Contractual Clauses (2021) and apply supplementary technical measures including end-to-end encryption.
Under GDPR you have the right to:
Email dpo@globepass.example to exercise any right. We respond within 30 days; complex requests may take up to 90 days (you will be informed).
We do not make decisions about you using fully automated processing. Document verification uses machine-learning models to flag potential issues, but every flagged application is reviewed by a human before any decision affecting you is made.
Our GDPR representative in the EU is GlobePass Privacy Services GmbH, Friedrichstraße 68, 10117 Berlin, Germany. Email eu-rep@globepass.example for any EU-specific matter.
Our UK GDPR representative is GlobePass Privacy Services UK Ltd., 1 Finsbury Avenue, London EC2M 2PF, United Kingdom. Email uk-rep@globepass.example.